Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:

• Account information (name, email address, company details)
• Payment information (processed securely through Stripe)
• Project data and revenue scenarios you create
• Usage data, analytics, and interaction patterns
• Communications you send to us
• Technical data (IP address, browser type, device information)

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve our services. Specifically, we use your information to:

• Provide, maintain, and improve our BESS revenue forecasting platform
• Process transactions and send related information (receipts, invoices)
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, prevent, and address technical issues and fraudulent activity
• Develop new features and functionality

3. Data Storage and Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your data is stored securely on cloud infrastructure and encrypted both in transit (using TLS/SSL) and at rest. We use industry-standard security practices including:

• Encrypted data transmission and storage
• Regular security audits and updates
• Access controls and authentication
• Secure payment processing through PCI-compliant providers
• Regular backups and disaster recovery procedures

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With your consent: We may share information when you explicitly authorize us to do so
• Service providers: We work with third-party service providers who assist in our operations (e.g., Stripe for payment processing, AWS for hosting)
• Legal compliance: We may disclose information to comply with legal obligations, court orders, or government requests
• Protection of rights: We may share information to protect our rights, property, or safety, or that of our users or the public
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred

5. Your Rights and Choices

Under Australian Privacy Principles (APPs) and applicable data protection laws, you have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Export: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time
• Object: Object to processing of your personal information in certain circumstances

To exercise these rights, please contact us at info@rmaforecasting.com.au

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and collect certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until deleted) for authentication, preferences, and analytics purposes.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to:

• Comply with legal obligations (e.g., tax and accounting requirements)
• Resolve disputes and enforce our agreements
• Maintain business records and backup systems

You may request deletion of your account at any time. Upon deletion, we will remove or anonymize your personal information within 30 days, except where we are required to retain it by law.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of Australia. We ensure that any international transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

9. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Australian Privacy Principles

As an Australian-based company, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). If you have a complaint about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: